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Solution: Identifying the Malware Program
To remove this malware, first identify the malware program.
- Scan your system with your Trend Micro antivirus product.
- NOTE all files detected as WORM_KORGO.L.
Trend Micro customers need to download the latest pattern file before scanning their system. Other users can use Housecall, Trend Micro’s free online virus scanner.
Terminating the Malware Program
This procedure terminates the running malware process. You will need the name(s) of the file(s) detected earlier.
- Open Windows Task Manager.
» On Windows 95, 98, and ME, press
CTRL+ALT+DELETE
» On Windows NT, 2000, and XP, press
CTRL+SHIFT+ESC, then click the Processes tab.
- In the list of running programs*, locate the malware file(s) detected earlier.
- Select one of the detected files, then press either the End Task or the End Process button, depending on the version of Windows on your system.
- Do the same for all detected malware files in the list of running processes.
- To check if the malware process has been terminated, close Task Manager, and then open it again.
- Close Task Manager.
*NOTE: On systems running Windows 95, 98, and ME, Windows Task Manager may not show certain processes. You can use a third party process viewer such as Process Explorer to terminate the malware process. Otherwise, continue with the next procedure, noting additional instructions.
Removing Malware Entries from the Registry
Removing autostart entries from the registry prevents the malware from executing at startup.
- Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
- In the left panel, double-click the following:
HKEY_LOCAL_MACHINE>Software>Microsoft>
Windows>CurrentVersion>Run
- In the right panel, locate and delete the entry:
WinUpdate = "%System%\<random.file name>.EXE"
(Note: %System% is the Windows system folder, which is usually C:\Windows\System on Windows 95, 98 and ME, C:\WINNT\System32 on Windows NT and 2000, and C:\Windows\System32 on Windows XP.)
Removing Other Malware Registry Entries
- Still in the Registry Editor, in the left panel double-click the following:
HKEY_LOCAL_MACHINE>Software>Microsoft>Wireless
- Delete this registry key:
Client = 1
- Close Registry Editor.
NOTE: If you were not able to terminate the malware process as described in the previous procedure, restart your system.
Additional Windows ME/XP Cleaning Instructions
Running Trend Micro Antivirus
Scan your system with Trend Micro antivirus and delete all files detected as WORM_KORGO.L. To do this, Trend Micro customers must download the latest pattern file and scan their system. Other Internet users can use HouseCall, Trend Micro’s free online virus scanner.
Applying Patches
This malware exploits known vulnerabilities in Windows. Download and install the fix patch supplied by Microsoft. Refrain from using this product until the appropriate patch has been installed. Trend Micro advises users to download critical patches upon release by vendors.
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corporate network,
small and medium business,
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or home PC.
For additional information about this threat, see: Overview Technical Details
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